04/26/2016 Resolutions 2016-94RESOLU'CION 2016-94
WHEREAS, the City of Grand Island's Utilities Depariment provides 24 hour service
for al] power dispatching elechic substation opexations, and a command center that monitors system
ope�ations, schedules powe� transactions with the regional electric system operator, coordinates
power generation, and answers the DepartmenYs lrouble p6one lines; and
WHEREAS, Yhis system is normally sufficient, however, during sto�'ms and oCher
abnormal condirions, the one i�dividual manning the center during nights, weekends and holidays
ean be overwhelmed by the amount of cal(s, in addition to monitoring and cesponding to the system
opeeation xnd dispatehing crews; and
WHERPAS, the Nebraska PubGc Power District (NPPD) recently expanded its call
answering center and this call answering tacility could address many of'the issues facing Grand
Island Utilities, and
WHEREAS, NPPD provided a proposal to Grand [sland for services in which all
Grand Island system customer calls would be received by NPPD, and the issue of the call
immediately entered into a trouble call system that would be monitored by G�and Island personnel;
and
WHSREAS, a five yeaz agreement is proposed by NPPD, with a one-time setup
charge of about $9,700.00 and a monthly charge of around $4300.00, based on the number of
customers and calls answered; and
WfiEREAS, Yhe LegaL Department has reviewed and approved the Agreement.
NOW, TFIEREPORE, BE IT RESOLVFD IIY THE MAYOR AND COUNCIL OF
l'HE CI'I'Y OI' GRAND ISLAND,NEBRASKA, thatthe Cuscomer Outage Call Processing Service
Agreement between the Nebraska Public Power Disttict and the City of G�and Island is appcoved,
and the Mayor is hereby authorized to sign the agreement on behalf of fhe City of Grand Island.
Adopted by the City Council of the City of Grand Lsland, Nebraska, April 26, 206
Aftest:
��� ���-
RaNae Cdwazds, Ciry Clerk
Jere L. e en, Mayor
Approvetl as to Porm
Aptl125.2�i6 Clty omey